Passenger Kimberly Nakamura praised the NAIA Terminal 3 Airport Police and Screening and Surveillance Division in a social media post for swiftly recovering her missing jewelry box, which contained her wedding rings, a diamond necklace, and earrings. She discovered the loss after arriving in Singapore on June 28, 2025, following her flight from Manila, and immediately contacted airport authorities.
In line with President Ferdinand R. Marcos Jr.’s directive to provide immediate assistance to those in need, the APD quickly coordinated with the Screening and Surveillance Division. CCTV footage confirmed that the jewelry box had been left unattended at Gate 104 and was passed around by more than 10 airline and security personnel. Despite multiple chances, none of the staff reported the item to the Lost & Found Section.
Through the relentless efforts of the Terminal 3 APD and Surveillance Team, all items were recovered. Airport Police Officers Casey San Juan and Frelyn Leda along with CCTV analysts, followed every lead, questioned all involved parties, and stayed committed until full recovery.
Although Ms. Nakamura chose not to file formal charges, the incident has raised serious concerns about negligence and theft among airline and security personnel. The Manila International Airport Authority (MIAA) is now urging all involved airlines and security agencies to take disciplinary action against those responsible.
“We commend our Terminal 3 Police and Surveillance teams for their dedication in resolving this case,” said MIAA General Manager Eric Ines. “Even though the victim did not pursue legal action, we are coordinating with the concerned airlines and security agencies to ensure that those involved are held accountable. This behavior has no place in our airport.”
The personnel involved in the successful recovery are expected to receive formal commendation during the next flag-raising ceremony, as recommended by the MIAA Praise Committee.
MIAA General Manager Eric Ines emphasized the importance of integrity among airport personnel, reminding them that any found items must be promptly reported to the Lost and Found section to ensure it is returned to its rightful owner.