Flight Information
Passengers are advised to confirm their flight booking, flight status and travel guidelines in the official website or online app of the airline they are taking for advisory updates.
Flight information is also in the official website of the New NAIA Infrastructure Corporation (NNIC), the private operator of the NAIA Terminals: https://newnaia.com.ph/
Passenger concerns
Passengers are advised to visit the official website of their airline for travel guidelines, as the contract of carriage of each airline may vary. Regulations on luggage size and weight limits, fees for excess luggage may also vary according to your ticket and/or destination per airline.
For international flights, the foreign embassy per country can guide you on the laws in their country with regard to their Customs and Immigration requirements.
The following are other government agencies operating at the Ninoy Aquino International Airport (NAIA) with their own mandate/s:
Bureau of Customs (BOC)
Mandate
Pursuant to Section 101 of RA No. 10863 or the Customs Modernization and Tariff Act (CMTA), the Bureau of Customs, a government agency under the Department of Finance, is mandated to protect and enhance government revenue, institute fair and transparent customs and tariff management that will efficiently facilitate international trade, prevent and curtail any form of customs fraud and illegal acts, and modernize customs and tariff administration.
https://www.facebook.com/bocnaia
https://customs.gov.ph/guidelines-for-airport-passengers/
Bangko Sentral and Pilipinas (BSP)
Mandate
The primary objective of the Bangko Sentral is to maintain price stability conducive to a balanced and sustainable growth of the economy and employment. It shall also promote and maintain monetary stability and the convertibility of the peso.
The Bangko Sentral shall promote financial stability and closely work with the National Government, including, but not limited to, the Department of Finance, Securities and Exchange Commission, the Insurance Commission, and the Philippine Deposit Insurance Corporation.
The Bangko Sentral shall oversee the payment and settlement systems in the Philippines, including critical financial market infrastructures, in order to promote sound and prudent practices consistent with the maintenance of financial stability.
In the attainment of its objectives, the Bangko Sentral shall promote broad and convenient access to high-quality financial services and consider the interest of the general public.
https://www.facebook.com/BangkoSentralngPilipinas
https://www.bsp.gov.ph/SitePages/Regulations/GuideToFx.aspx?TabId=3
Bureau of Quarantine (BOQ) of the Department of Health (DOH)
The Bureau of Quarantine (BOQ) is mandated to ensure security against the introduction and spread of infectious diseases and public health emergencies of international concern.
https://quarantine.doh.gov.ph/
Bureau of Animal Industry (BAI) of the Department of Agriculture (DA)
MANDATE
Act 3639 – An act creating the Bureau of Animal Industry, defining its powers and functions, providing for its personnel, making appropriation for its organization and operation, changing the name of the bureau of agriculture to bureau of plant industry, and other purposes.
Section 5 of Act 3639 – Animal quarantine, Inspection and Importation, Rinderpest Vaccine, Power and Duties of the Bureau of Animal Industry. The power, functions and duties vested in the Bureau of Agriculture by virtue of the following provisions:
Seventeen hundred and sixty two (1762) – Bringing of animals imported from foreign countries into the Philippine Islands; Seventeen hundred and sixty three (1763) – Removal of diseased animals from province to province prohibited;
Seventeen hundred and sixty four (1764) – Regulation concerning removal of diseased animals from infected localities;
Seventeen hundred and sixty five (1765) – Powers and Duties of Animal Industry relative to animal quarantine, inspection and sanitation;
Seventeen hundred and sixty six (1766) – Delivery of diseased animal to place of quarantine; Seventeen hundred and seventy (1770) of Act 2711 of the Revised Administrative Code of 1917 – Prohibition of bringing of animals from infected foreign countries
Veterinary Quarantine Station – NAIA: 0945 175 9290
Bureau of Fisheries and Aquatic Resources
The Bureau of Fisheries and Aquatic Resources (BFAR) is mandated to develop, manage, conserve, and protect the Philippines’ fisheries and aquatic resources while supporting fisherfolk and ensuring sustainable use.
https://www.bfar.da.gov.ph/contact-us/
Bureau of Plant Industry
Regulatory Oversight: Regulating the importation, exportation, and movement of plant materials to prevent the introduction of pests and diseases.
https://npqsd.bpi-npqsd.com.ph/contact-us/
Department of Environment and Natural Resources (DENR)
The DENR Wildlife Traffic Monitoring Unit (WTMU) is responsible for enforcing wildlife laws and regulations, particularly under Republic Act No. 9147.
https://www.facebook.com/DENR.NCR.Official
https://www.facebook.com/DENROfficial
Bureau of Immigration
MANDATE The Bureau of Immigration (BI) is principally responsible for the administration and enforcement of immigration, citizenship, and alien admission and registration laws in accordance with the provisions of the Commonwealth Act (CA) No. 613 or the Philippine Immigration Act (PIA) of 1940, as amended, and Republic Act No. 562 or the Alien Registration Act of 1950, as amended. Pursuant to Office of the President Letter of Implementation (LOI) dated 31 December 1972, the BI’s responsibilities include enforcement and administration of immigration and alien registration laws, as well as the supervision of immigration into and emigration from the Philippines. The Bureau is the exclusive government entity responsible for the implementation of immigration control (Devanadera, 2009) for the entry and exit of travelers, including their exclusion, deferred departure, apprehension, deportation and repatriation of illegal entrants. The BI is also mandated to implement strict departure formalities for international bound passengers pursuant to Republic Act No. 9208 (Anti-Trafficking in Persons Act of 2003), as amended by Republic Act No. 10364 (Expanded Anti-Trafficking in Persons Act of 2012), and its Implementing Rules and Regulations (IRR), Republic Act No. 8042, (Migrant Workers and Overseas Filipinos Act of 1995), as amended by Republic Act No. 10022 dated 27 July 2009 and other related laws. Moreover, the agency also reinforces the thrust and programs of the government in enriching international relations on border control and management domain; promotion of economic development; boosting tourism; and intensifying global efforts against transnational crimes, including terrorism.
https://www.facebook.com/immigration.helpline.ph
Department of Foreign Affairs (DFA)
Mandate
The Department of Foreign Affairs, as the prime agency of the government responsible for the conduct of Philippine foreign policy, commits to effectively and efficiently deliver foreign policy, diplomatic, assistance to nationals, and consular services that are responsive to the needs of our stakeholders here and abroad.
https://www.facebook.com/dfaphl/
https://www.dfa.gov.ph/transparency-dfa/dfa-citizen-charter
Office for Transportation Security (OTS)
Mandate The Office for Transportation Security (OTS) is responsible for the security of transportation systems by formulating, implementing, and coordinating security measures, programs, plans, and activities which will enhance the security and safety of the transportation systems of the country.
https://www.facebook.com/ots.dotr
Philippine National Police – Aviation Security Group (PNP-AVSEGROUP)
On July 1, 1991, the PNP assumed the responsibility of ensuring the uninterrupted and secured operation of the civil aviation industry in the country thru the Police Aviation Security Command or PASCOM which was later renamed as the PNP-Aviation Security Group with its acronym PNP-ASG by virtue of General Hqs PNP Memorandum Circular Number 96-01 dated September 12, 1996.
The National Hqs, PNP amended the acronym PNP-ASG to PNP-AVSEGROUP pursuant to General Orders number 07-09 dated August 6, 2007.
https://www.facebook.com/pnpavsegroupdigest
IACAT – Inter-Agency Council Against Trafficking
IACAT is the body mandated by Philippine law to coordinate and monitor the implementation of Republic Act (R.A.) 9208 or the Anti-Trafficking in Persons Act, as amended by R.A. 10364 and R.A. 11862
https://www.facebook.com/InterAgencyCouncilAgainstTrafficking
Tel. no. 0285272363
e-mail address:
Philippine Drug Enforcement Agency (PDEA)
Mandate
The Philippine Drug Enforcement Agency (PDEA) is responsible for efficient law enforcement of all provisions on any dangerous drugs and/or precursors and essential chemicals.
National Bureau of Investigation (NBI)
Mandate: To establish and maintain a modern, effective and efficient investigative service and research agency for the purpose of implementing fully the principal functions provided under Republic Act No. 157, as amended by Republic Act No. 10867, otherwise known as “National Bureau of Investigation Reorganization and Modernization Act”
https://www.facebook.com/NationalBureauofInvestigationOfficial
Department of Migrant Workers (DMW)
The DMW is mandated to facilitate the overseas employment and reintegration of Filipino workers, while taking into consideration the national development programs of the National Economic and Development Authority. It is also tasked to promote the empowerment and protection of OFWs through continuous training and knowledge development.
https://www.facebook.com/dmwphl
Commission on Filipinos Overseas (CFO)
Established on 16 June 1980 through Batas Pambansa 79, the Commission on Filipinos Overseas (CFO) is an agency of the Philippine Government under the Office of the President tasked to promote and uphold the interests, rights and welfare of overseas Filipinos and strengthen their ties with the Motherland.
The evolution of the Commission on Filipinos Overseas can be traced with the passage of Presidential Decree No. 442 (Labor Code of the Philippines), which was enacted in 1974, creating the Office of Emigrant Affairs, along with the Overseas Employment Development Board (now POEA) among other offices created.
The following years were characterized by a steady increase in migration, thus making it necessary to establish an independent unit which would constitute a local support network solely for Filipino emigrants.
In June 1980, Batas Pambansa Blg. 79 was enacted to strengthen the government’s policy on the promotion of migrant welfare and interest. It created the Commission on Filipinos Overseas which replaced OEA but retained and further expanded its mandate. The decree specifically identified Filipino emigrants as the recipients of its services.
The CFO registers and provides pre-departure orientation seminars to emigrants. It also promotes the transfer of technology as well as material and financial contributions from overseas for development projects in underserved communities all over the Philippines. It also provides younger generations of Filipinos overseas with opportunities to learn Philippine history and culture.
https://www.facebook.com/CFOGovPH
Overseas Workers Welfare Administration (OWWA)
Mandate: By virtue of R.A. 10801 or the Overseas Workers Welfare Administration Act of 2016, the OWWA became a national government agency vested with the special function of developing and implementing welfare programs and services that respond to the needs of its member-OFWs and their families. The OWWA is an attached agency of the Department of Migrant Workers (DMW) as per R.A. 11641, S. 2021.
https://www.facebook.com/OWWAofficial
TIEZA - Tourism Infrastructure and Enterprise Zone Authority
The TIEZA shall be a body corporate which shall:
- designate, regulate and supervise the Tourism Enterprise Zones with the primary objective of encouraging investments
- develop, manage and supervise tourism infrastructure projects
- ensure strict compliance of the TEZ operator with the approved development plan
- continue to exercise functions previously exercised by the PTA under Presidential Decree No. 564, unless otherwise inconsistent with the other provisions of this Act:
- implementing arm of the Department of Tourism
- develop tourist zones
- assist private enterprise
- operate and maintain tourist facilities
- assure land availability
- coordinate all tourist project plans and operations
https://tieza.gov.ph/travel-tax/
https://tieza.gov.ph/online-travel-tax-payment-system/
List of AIRLINES by Terminal Source: https://newnaia.com.ph/ as of March 10, 2026
NAIA Terminal 1 online contacts researched
Air China (CA) https://www.facebook.com/airchina
Air Niugini (PX) https://www.airniugini.com.pg/book
Asiana Airlines (OZ) https://www.facebook.com/asianaph
China Airlines (CI) https://www.facebook.com/chinaairlinesphilippines
China Eastern Airlines (MU) https://www.facebook.com/ceair
Eva Air (BR) https://www.facebook.com/evaairwayscorp.ph/
IrAero Airline (IO) https://www.facebook.com/iraero.airlines
Japan Airlines (JL) https://www.facebook.com/JapanAirlinesWorldwide
Korean Air (KE) https://www.facebook.com/KoreanAir.global
Kuwait Airways (KU) https://kuwaitairways.com/en
Malaysia Airlines (MH) https://www.malaysiaairlines.com/my/en/home.html
Oman Air (WY) https://www.omanair.com/en_ph
Philippine Airlines (PR) https://www.philippineairlines.com/ph/en/home.html
Royal Air (RW) https://www.facebook.com/flyroyalair
Royal Brunei Airlines (BI) https://www.flyroyalbrunei.com/brunei/en/
Saudia (SV) https://www.saudia.com/
Shenzhen Airline (ZH) https://global.shenzhenair.com/zhair/ibe/common/flightSearch.do
Vietnam Airlines (VN) https://www.vietnamairlines.com/ph/en/
Xiamen Air (MF) https://www.xiamenair.com/en-ph/
Zip Air (ZG) https://www.zipair.net/en
VietJet Air (VJ) https://www.vietjetair.com/en
Air India (AI) https://www.airindia.com/
NAIA Terminal 2
Philippine Airlines https://www.philippineairlines.com/ph/en/home.html
Royal Air (RW) https://www.facebook.com/flyroyalair
AirAsia Philippines (Z2) https://www.airasia.com/flights/philippines/
PAL Express (2P) https://www.philippineairlines.com/ph/en/home.html
AirSWIFT (T6) https://help.cebupacificair.com/article/air-swift-airlines-migrates-to-cebu-pacific-system-157552
CebGo (DG) https://www.cebupacificair.com/en-PH/
Sunlight Express (2R) https://www.sunlightair.ph/
NAIA Terminal 3
AirASia Berhad (AK) https://www.airasia.com/en/gb
All Nippon Airways (NH) https://www.ana.co.jp/en/us/
Cathay Pacific (CX) https://www.cathaypacific.com/cx/en_US.html
Cebu Pacific (5J) https://www.cebupacificair.com/en-PH/
China Southern Airlines (CZ) https://www.csair.com/ph/en/
Emirates (EK) https://www.emirates.com/ph/english/
Ethiopian Airlines (ET) https://www.ethiopianairlines.com/services/help-and-contact
Etihad Airways (EY) https://www.etihad.com/en/help
Greater Bay Airline (HB) https://greaterbay-airlines.com/ph/en_PH.html
Gulf Air (GF) https://www.gulfair.com/
Hong Kong Express (UO) https://www.hkexpress.com/
Jeju Air (7C) https://www.jejuair.net/en/main/base/index.do
Jetstar Asia (3K) https://www.jetstar.com/ph/en/home?adults=1&flight-type=2&origin=MNL
Jetstar Japan (JQ)https://www.jetstar.com/jp/en/home?adults=1&flight-type=2&origin=NRT
KLM Royal Dutch Airlines (KL) https://www.klm.com.ph/?showredirectnotice=1
Qantas (QF) https://www.qantas.com/en-ph
Qatar Airways (QR) https://www.qatarairways.com/en/homepage.html/
Thai Airways (TG) https://www.thailandairways.com/
Turkish Airlines (TK) https://www.turkishairlines.com/en-int
Scoot (TR) https://www.flyscoot.com/en
Singapore Airlines (SQ) https://www.singaporeair.com/en_UK/ph/home#/
Air France (AF) https://www.airfrance.com.ph/
United Airlines (UA) https://www.united.com/en/us
Air Canada (AC) https://www.aircanada.com/home/us/en/aco/flights
Other services from the private sector:
As the operation of the NAIA Terminals were transferred to the New NAIA Infrastructure Corporation (NNIC), concessionaires at NAIA are now managed by the NNIC: https://newnaia.com.ph/
Concierge
Banks / Foreign Exchange
Restaurants and other store concessionaires
Airport operations
Lounges
Shuttle bus transfers
Transport options
Parking
NNIC official social media accounts for advisory updates:
https://www.facebook.com/newnaiaph/
https://www.tiktok.com/@newnaiaph
https://www.instagram.com/newnaia_ph/#
https://www.youtube.com/@newnaiaph
NNIC contact information:
New NAIA Hotline:
Telephone nos.: +632 8877 1111 / +632 8877 1109
local 3080 or 3081
SMS (Text-NAIA): +63917 173 NAIA (6242)
Customer Relations Center (CRC)
Telephone nos.: +632 8 823 0669 / +632 8 877 1109 local 3079
Mobile no.: +63917-175-NAIA (6242)
Email address:
Public Affairs Office (PAO) VIP Reservations
Telephone nos.: +632 8 877 7888 local 8406
Mobile no.: +63917-177-NAIA (6242)
Email address:
Trunkline for Terminals 1 & 2:
+63 2 8877 1109
Trunkline for Terminal 3:
+63 2 8877 7888
Source: https://newnaia.com.ph/about-us/contact-us
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Txt NAIA Hotline open during office hours, from 8 a.m. to 7 p.m. Mondays to Thursdays, except on Holidays: 09178396240
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